At Keystone Custom Decks, we stand behind the work we do. All of our custom-designed vinyl and composite decks are covered by our limited lifetime warranty.
If the structure of the deck is ever compromised due to our workmanship, Keystone Custom Decks, at our discretion, will repair the deck free of charge.
This warranty is between Keystone Custom Decks and the original purchaser and covers the labor portion of the project. Our warranty does not cover any materials that have been used on your project. The warranty on materials varies by the manufacturer (see specific manufacturer’s warranty for info). Our warranty does not cover any of the following: Using the deck in a way it was not designed for; any damage due to weather; damages that result from the owner’s neglect, etc.
We take great pride in our workmanship, and we will stand behind our product. It is our promise to you.
If Keystone Custom Decks built the original project, we will be happy to perform the repair. If the repairs include products under warranty, Keystone Custom Decks will assist with connecting you to the relevant manufacturer warranty processes and perform the repair when the necessary materials arrive.
The first step for all repairs is to complete our form: